Flexibility in business for change with customers and staff - the time is now.

As we are moving into the new way of being in the world it will be important that business adapts to the flexibility that is needed if they want to thrive and succeed. Following an old way of operating is just not possible at the moment and businesses that stay stuck in the old way of being will just get left behind.

Photo by **Alexas Fotos** from **Pexels**

We are all feeling the effects of the uncertainty of the day-to-day energies and changes in life. Customers, staff, the community, it is affecting everyone at a global level. So obviously this is having an impact on how we operate business and if we want it to grow and develop successfully.

The response that I am seeing in the larger businesses to this change is that they are cutting back on staff and then expecting those who are keeping their jobs to work harder and meet unreasonable expectations. This is not an appropriate response and certainly isn’t supportive of the staff and customers. This will ultimately result in increased stress which reduces the effectiveness of the immune system which then creates more illness which then creates more pressure on the health care system, etc, etc, etc.

Ultimately this approach is not in the best interests of the whole going forward if we want a healthy and happy world.

So … what to do as an alternative? Here are some ideas:

Brainstorm alternative ways that we can offer our products and services to our customers
Reduce our expectations on current staff or maintain workforce to support the changes needed and take a decrease in profitability for the interim period while the business navigates the changes
Streamline the processes in the business so that it is more organised and planned out rather than “winging it” as you go and hoping for the best. The people who need this the most are the people on the ground … they are the ones that need the support with improved processes so that they can best support the customers

Here are some questions for you to ponder in your business:

How can you adapt your business processes to allow for the changing needs of your customers and staff?
What changes can you make in the business to support your team to allow for flexibility with what you offer in your products and services to your customers?
Do you have the resources to support those changes?
If not, what do you need to do to find the resources to guide your team through them?

I have seen firsthand how streamlining processes and creating systems make life a little bit easier for all those in the business. It can be the thing that takes a little bit of stress off those who are working hard through all the change and uncertainty and will ultimately contribute to a healthier and happier world despite all that we have been going through.

Feel free to get in touch if you would like support or guidance moving through this change in your business.